According to Digital Spy, “Media regulator Ofcom should have the final say on editorial complaints about the BBC’s shows rather than the BBC Trust, a House of Lords report has said.
At an inquiry into the BBC’s governance and regulation, the Lords communications committee called for “the convoluted and overly complicated complaints process at the BBC” to be revamped.
The committee said that it was hard for licence fee payers to know whom to contact with complaints, particularly because the roles of the BBC Trust and Ofcom partially overlapped.
The peers proposed a complaints “one-stop shop“, in which the two regulators would “work together to resolve the regulation of impartiality and accuracy so that the BBC is no longer its own judge and jury in these matters” (For full report see Andrew Laughlin, Digital Spy).